Shipping policy

Shipping Policy

Order Processing Time:
Once we receive your order, it is typically processed and packed within 1 working day.

Delivery Time:
After dispatch, standard delivery within the United Kingdom usually takes 2–3 working days. Please note that delivery times are estimates and may vary depending on location and carrier schedules.

Shipping Methods:
We typically ship orders using DX or Royal Mail. However, we reserve the right to use alternative carriers where appropriate to ensure timely delivery.

Shipping Locations:
We currently ship within the United Kingdom only. If international delivery becomes available in the future, eligible destinations will be clearly displayed at checkout.

Shipping Costs:
We offer free standard shipping on all UK orders.

Order Tracking:
Once your order has been dispatched, you will receive a confirmation email including tracking information where applicable.

Delivery Issues:
If you experience any issues with your delivery, please contact us at shop@hanwellquality.com and we will be happy to assist.

We are committed to ensuring your order arrives safely and in a timely manner.

Thank you for shopping with Hanwell Quality.